Government and business

Government and Business Essay

Service Users

Introduction

• Service Users

• Describe a service user (= in need), that uses public services. Expect rights from the nation state, in return willing to take on certain duties.
• Different kind of users with different kind of power. (Education, social care, security, transport, health…)

• Health care and social care

• who? Mentally ill, elderly, learning disabilities, sick, …
• disables excluded from full participation in society.

• Modernization

• New Labour

• new trends! User involvement, more personalized, co-production.
• NHS as a network market.

• More involved/empowered

• Direct say over how to spend money. (Direct Payment)
• More say in navigating way through
• Self organization.

• Patients as consumers

• Managerial and entrepreneurial customers.

• Describe different case studies and ways of collecting data

• Say you going to talk and comment on 6 different readings, with several different study cases. The data are different. Describe quickly de way of collecting data.

• This essay is going to evaluate the impact of the co-production of service users on health care services and analyze whether they should be more involved or not.

• (Introduction to first reading (re-design) and saying it is all about organizational culture?)

Development i)

Description and summarize each article. (6x)

Development ii)

• What are all the issues and questions addressed in these articles?
• Do they consider the same issues?

(make links, describe, or see difference in questions)

• Same Method adopted? Compare whether it’s primary of secondary. Does different ways of collecting data lead to different findings?
• Do they come up with similar or different findings?

Development iii)

• critically evaluate (e.g. not clear questions)

“How clear are the questions?” explore/compare

• Do you think there are the right issues to consider?
• Do you agree with their approaches?
• Do you agree with their argument?

Conclusion

Summarise all you said.

• Re-summarise your findings.
• Conclude with a broader view? New perspective?
• Extra comments?
• Future for service users?
• Ideas of amelioration?
• Maybe the real problem is not the one we just looked at. Maybe we should have a look at something totally different?