Replies to orders : accepting an order

REPLIES TO ORDERS : ACCEPTING AN ORDER

Exercise1: Here is a reply from the New Art Manufacturing Company to an order

                   they have received for sofa-beds.

                   Read it carefully and answer the questions that follow.

Check your understanding:  According to the information in the letter, are the

                                                following statements TRUE or FALSE or is there

                                                NOT ENOUGH INFORMATION to say?

                                                Justify your answer.

The New Art Manufacturing Company Ltd:

a- are able to dispatch the goods immediately.

True because we can supply the above order from stock

b- enclose a demand for payment before the goods are dispatched.

False

c- have instructed their freight forwarder to dispatch the goods as soon as payment

    is received.

False it’s information for the payment

d- have an account at Finlays Bank.

True

Exercise 2: what you should say when you reply to an order.

1- Acknowledge receipt of the order.

2- Confirm that you are able to supply the goods.

3- Say what you have done about the order.

4- Say what you are going to do next about the order.

5- Assure the buyer that you can meet the conditions of the order.

6- Close the letter.

A- Match the sentences in Mrs Dickenson’s letter with the functions listed

    above:

1- We thank you for your order for twenty sofa-beds, which we received today.

2-     We are glad to confirm that we can supply the above order from stock

3- we enclose a pro-forma invoice for the goods

4- The order will be dispatched as soon as we have received confirmation of your

Documentary Credit from Finlays Bank in London

5- we assure you that we can meet your delivery deadline of 31 July

6- We look forward to hearing of the safe arrival of your order and to doing further business with you

B- Match the following sentences with the list of functions:

a- We look forward to hearing that your order has arrived safely and to doing

    business with you in future.  N 6

b- We thank you for your order N°2222 for cotton shirts, which we received

    yesterday.  N°..1

c- You may be sure that we will carry out your instructions in full.  N5

d- Thank you for your order of 21st March for... .  N°..1.

e- You can depend on us to dispatch the goods promptly. N°...5

f- We are glad to confirm that we can supply the above order.  N2

g- You can rely on us to follow your instructions to the letter.  N°.5..